Calculate the rate consistently

Divide no-shows by attended appointments plus no-shows for the same period, then multiply by 100. Report cancellations separately. For example, 9 no-shows and 171 attended appointments give 9 ÷ 180 × 100 = 5%.

Turn the result into a useful check

Review booking lead time, reminder delivery and how easily clients can cancel or rearrange. Test one change and compare the same measures over the next four weeks. Keep no-shows distinct from late cancellations.

Read the practical no-show workflow or see how Rytura connects booking with the rest of the appointment.

Method reviewed 14 September 2026 · Rytura editorial team. This tool uses your inputs and does not rely on an industry benchmark.