Keep requests from disappearing
Give genuine demand one visible place instead of leaving it across calls, inboxes and memory.
Rytura software feature | client waiting list
A client waiting list built into your clinic software.
When a client or patient wants an appointment that is not currently available, Rytura keeps the request visible to your team. Staff see priority, request age and clinic-reviewed suitability, then decide who to contact manually.
This page describes a feature inside Rytura. It is not a waiting list for clinics wanting to join Rytura.
A calmer view of unmet demand
Priority, age and the clinic decision stay together.
The queue helps staff see which requests need review without pretending that every request is suitable or that a free slot should be offered automatically.
The useful difference is continuity: demand remains visible alongside the clinic workflow, while professional judgement stays with the team.
Priority queue
3 requests- Priority01Consultation requestSuitability review neededWaiting4 days
- Priority02Review appointmentClinic review recordedWaiting2 days
- Priority03Skin consultationNew requestWaitingToday
The business outcome
Turn a full diary into an organised next step.
Keep unmet demand visible without making promises the clinic has not reviewed.
See what needs attention
Clinic-set priority, request age and suitability status help staff decide what to review next.
Keep the decision human
Staff choose whether and when to contact a suitable client. The queue does not make the clinical decision.
The practitioner workflow
Four clear steps, with staff in control.
The waiting list supports the clinic decision. It does not turn a request into an appointment.
- 01
Record the request
Keep the waiting-list request in the clinic workspace with the information staff need to review.
- 02
See priority and age
The queue is ordered by clinic-set priority, while request age stays visible for context.
- 03
Review suitability
A practitioner or authorised staff member applies the clinic's judgement before any contact.
- 04
Contact manually
Staff decide the next step, contact the client themselves and record the action where appropriate.
The client boundary
A request stays a request until the clinic confirms otherwise.
Clear expectations protect the client relationship and keep appointment decisions with the clinic.
What a client can expect
A request the clinic can review.
- The clinic can keep the request visible in its priority queue.
- Staff can review suitability and current availability.
- The clinic may make contact manually when there is an appropriate next step.
What the queue never promises
No automatic or guaranteed appointment.
- No guaranteed treatment, appointment or response time.
- No reserved slot and no automatic cancellation filling.
- No automatic matching, offers or messages.
Plan inclusion and status
Available after your clinic is set up.
Included after setup
The priority waiting list is included on Solo, Clinic, Group and Enterprise, and during a valid trial, after Rytura sets up the clinic.
It is unavailable for suspended clinics and after a trial ends. Clinic setup must be complete before staff can use it. This is a client waiting-list feature, not a clinic enrolment queue.
Waiting-list questions
Clear before the first request.
The queue helps staff organise demand. The clinic still owns every decision and every contact.
Does the waiting list contact clients automatically?
No. Clinic staff review suitability and decide who to contact. Rytura does not automatically match clients, send offers or messages, or fill a cancellation.
Does a waiting-list request guarantee an appointment?
No. A request is not a booking, a reserved slot or a promise of treatment. The clinic still reviews suitability and availability before making contact.
Which plans include the waiting list?
It is included on Solo, Clinic, Group and Enterprise, and during a valid trial, after Rytura sets up the clinic. It is unavailable for suspended clinics and after a trial ends.
Can staff see what happened to a request?
The queue keeps request age visible. Where staff record a review or contact action, that activity stays with the request so the clinic can follow its own next step.
30 days · no card required
See the client waiting list inside the connected clinic journey.
Explore how Rytura keeps client demand, diary work and the clinic's manual next step clear without promising automatic contact.