Keep requests from disappearing
Give genuine demand one visible place instead of leaving it across calls, inboxes and memory.
Rytura software feature | client waiting list
A client waiting list built into your clinic software.
When a client or patient wants an appointment that is not currently available, Rytura keeps the request visible to your team. Staff see priority, request age and clinic-reviewed suitability, then decide who to contact manually.
This page describes a feature inside Rytura. It is not a waiting list for clinics wanting to join Rytura.
A calmer view of unmet demand
Priority, age and the clinic decision stay together.
The queue helps staff see which requests need review without pretending that every request is suitable or that a free slot should be offered automatically.
The useful difference is continuity: demand remains visible alongside the clinic workflow, while professional judgement stays with the team.
Priority queue
3 requests- Priority01Consultation requestSuitability review neededWaiting4 days
- Priority02Review appointmentClinic review recordedWaiting2 days
- Priority03Skin consultationNew requestWaitingToday
Live · activation required
Optional cancellation alerts and recall emails
Recovery & recalls is released separately from the manual queue. Owners can enable cancellation alerts and treatment-specific recall emails after email setup, clinic configuration and separate client opt-in. Both switches start off. Client opt-in and rebooking acceptance checks remain before wider rollout.
Alerts have expiry and contact limits. They do not reserve an appointment; availability is checked again when the client books. A separate 30-day report shows delivery, recovered-slot, recall-booking and failure activity.
Check activation and rollout conditionsThe business outcome
Turn a full diary into an organised next step.
Keep unmet demand visible without making promises the clinic has not reviewed.
See what needs attention
Clinic-set priority, request age and suitability status help staff decide what to review next.
Keep the decision human
Staff choose whether and when to contact a suitable client. The queue does not make the clinical decision.
The practitioner workflow
Four clear steps, with staff in control.
The waiting list supports the clinic decision. It does not turn a request into an appointment.
- 01
Record the request
Keep the waiting-list request in the clinic workspace with the information staff need to review.
- 02
See priority and age
The queue is ordered by clinic-set priority, while request age stays visible for context.
- 03
Review suitability
A practitioner or authorised staff member applies the clinic's judgement before any contact.
- 04
Contact manually
Staff decide the next step, contact the client themselves and record the action where appropriate.
The client boundary
A request stays a request until the clinic confirms otherwise.
Clear expectations protect the client relationship and keep appointment decisions with the clinic.
What a client can expect
A request the clinic can review.
- The clinic can keep the request visible in its priority queue.
- Staff can review suitability and current availability.
- The clinic may make contact manually when there is an appropriate next step.
What the queue never promises
No automatic or guaranteed appointment.
- No guaranteed treatment, appointment or response time.
- No reserved slot and no automatic cancellation filling.
- Optional cancellation emails need separate clinic activation and client opt-in.
Plan inclusion and status
Available after your clinic is set up.
Included after setup
The priority waiting list is included on Solo, Clinic, Group and Enterprise, and during a valid trial, after Rytura sets up the clinic.
It is unavailable for suspended clinics and after a trial ends. Clinic setup must be complete before staff can use it. This is a client waiting-list feature, not a clinic enrolment queue.
Waiting-list questions
Clear before the first request.
The queue helps staff organise demand. The clinic still owns every decision and every contact.
Does the waiting list contact clients automatically?
The priority queue supports manual contact. Clinics can separately enable optional cancellation email alerts in Recovery & recalls, subject to client opt-in, provider readiness and rollout checks. An alert does not reserve or guarantee an appointment.
Does a waiting-list request guarantee an appointment?
A request joins the clinic's review queue. The clinic checks suitability and availability before offering an appointment, reserving a slot or promising treatment.
Which plans include the waiting list?
It is included on Solo, Clinic, Group and Enterprise, and during a valid trial, after Rytura sets up the clinic. It is unavailable for suspended clinics and after a trial ends.
Can staff see what happened to a request?
The queue keeps request age visible. Where staff record a review or contact action, that activity stays with the request so the clinic can follow its own next step.
Opening soon · 30 days · no card required
See the client waiting list inside the connected clinic journey.
Explore the priority queue and optional recovery emails, with clinic control, client opt-in and rollout conditions.
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