Secure help for clinic payments.

Before you sign in

• Use the same authorised staff account provided for your clinic's Rytura workspace.
• Use a supported, secure phone with current system updates, a screen lock and internet access.
• Contactless phone acceptance also requires an eligible clinic Stripe connection, approved clinic location and supported device.
• Do not share passwords, passkeys, authenticator codes or sign-in links with Rytura support.

If a payment is interrupted

Do not immediately create another payment. Reopen the appointment and check its latest payment status or the clinic's Stripe record first. A delayed provider response can make a completed or processing payment look uncertain for a short time. Rytura Pay deliberately blocks a replacement while that status is unresolved.

Rytura support will never ask for a full card number, CVC or PIN. When requesting help, include the clinic name, your business email, the app version, device model, approximate time and the non-sensitive error text. Do not include client names, treatment notes, screenshots of records or payment credentials in ordinary email.

Refunds and receipts

The app can request a refund review but does not silently execute a refund. Follow the clinic's approved process and confirm the provider result before telling a client that funds have returned. Receipts and settlement remain connected to the clinic's own Stripe account.

Access or lost device

Ask the clinic owner to revoke access immediately if a staff member leaves, a phone is lost or the clinic binding is wrong. Then contact Rytura support from the staff member's business email. The protected session expires automatically and can be revoked by the service.

Availability

Payment methods, contactless phone acceptance and secure links depend on the clinic's provider setup, device eligibility, country availability and Rytura's safety gates. A feature shown in product information is not available to a clinic until the app and provider both confirm readiness.