Deactivate access or make a data request.

Deactivate app access

The clinic owner or an authorised administrator can remove the staff member's clinic access. The staff member should also sign out of Rytura Pay on every phone they used. If the phone is unavailable, the clinic should revoke access and contact Rytura so the protected device session can be investigated and revoked.

Close the underlying staff account

Email Rytura using the link on this page and state that the request is to close the staff account, not only sign out of the app. Include the clinic name and the staff business email. Rytura will verify authority before changing access. Do not send passwords, passkeys or authentication codes.

Closing access does not automatically delete client, appointment, payment, receipt, refund or audit records that the clinic controls or is required to retain. Rytura and the clinic will apply the relevant lawful retention, security, accounting and dispute requirements and explain any information that cannot be deleted.

Access, correction, export, restriction or deletion

Use the same protected request route for staff-account information and Rytura Pay service data. Rytura may ask for proportionate evidence to confirm identity and clinic authority. Requests concerning a client's clinic record should normally be sent to the clinic first, because the clinic decides how that record is used.

Do not place client names, treatment details, card information, receipt links or screenshots in the first email. Rytura will provide a safer route if protected information is genuinely needed to identify the request.

What happens next

Rytura records the request, verifies identity and authority, identifies whether Rytura or the clinic must respond, and provides the outcome or any lawful exception. You can also contact hello@rytura.com without using the prepared email link.